Returns & Refund Policy

Last updated: May 30, 2026

Important: If an item is defective, please contact the manufacturer directly through their website — all warranties on the products we distribute are handled directly with the manufacturer.

Returns Policy

Items shipped from www.abcdistributionus.com can be returned within 30 days of receipt of shipment in most cases. Some products may have different policies or requirements associated with them, which will be communicated at the time of quotation.

Our Customer Care Team will review your claim and provide assistance in accordance with our customer service policies and procedures. Contact information is available on the Contact page.

Before contacting ABC Distribution USA LLC to initiate a return, please review the following:

• Please carefully review this Returns and Refund Policy.
• Contact us if your item can be returned in accordance with this policy. We will then provide you with further return instructions and the return address.

Manufacturer Warranties

All warranties on the products we distribute (including Delta, Moen, Zurn, Schlage, Fluidmaster, Royal Homes, and other authorized brands) are handled directly with the manufacturer. ABC Distribution USA LLC facilitates the return and claim process where required, but does not provide separate warranties on distributed products.

Refunds

ABC Distribution USA LLC will inform you of the applicable refund terms when you contact us. We will inspect all returned items when they arrive at our facility.

If your return is the result of our error (e.g., incorrect item shipped, damaged in transit), we will refund the full cost of the merchandise and original shipping charges.

If you return an item that was opened or shows signs of use, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. Therefore, a reduced refund will be issued for returns initiated more than 30 days after delivery, or received more than 45 days after delivery.

Refund Timeline

You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for:

• Return shipping (up to 14 days)
• Product inspection (up to 5 business days)
• Processing from your bank or credit card company (up to 5 business days)

All refunds are issued to the original method of payment. Once your return is processed, we will send you an email with your refund details.

Damaged Items in Shipping

If your shipment arrives visibly damaged, please refuse delivery or note the damage on the carrier's delivery receipt and contact us within 5 business days. Photographs of the damage are required. We will work with the carrier and, where applicable, the manufacturer to resolve the claim.

Contact

For all return and refund inquiries, contact us at:

ABC Distribution USA LLC
10201 NW 112 Ave, Suite #1
Miami, FL 33178, United States
Email: abcdistributionusa@gmail.com
Phone: +1 (305) 570-1201